I recently experienced a great example of customer service on Twitter. It started when I complained about my web-hosting company (Earthlink) and mentioned that I was switching to Bluehost.
@basketsbybonnie responded to this post saying that she had been having problems with Earthlink as well and that she was considering moving her hosting to Network Solutions. [...]

This story has been covered by many already so I won’t go into great detail about it but I do want to mention it. Basically Les Otten, who is running for Governor of Maine, has put up a new website. The problem is that it looks shockingly like the website for President Obama (I also [...]

There was a really interesting post by Nicholas Carr on his blog a few days ago. The post was about the influence of Google, particularly as it relates to the news media. He basically points out that Google is a “very, very large middleman” that stands between us and the information or product we’re searching [...]

Below are 2 simple ways that your business can utilize user generated content on your website.
Blog — Everyone has a blog these days and the last thing the world wide web needs is another blog that no one reads. However, if you’ve got something to say then a blog can be a great way to [...]

Here are 3 benefits of UGC for business that I picked up today at the User Generated Content Conference and Expo.
Peer to Peer (P2P) User support — Providing a place for peers to discuss your company and your products can save you valuable time and money. By creating a community of loyal followers, others can [...]